SHIPPING & REFUND POLICY
All items ship within 1-3 business days. Shipping costs are based on current USPS shipping rates.
We ship via USPS. Buyer assumes all responsibility for shipping costs + fees, including shipping insurance if requested (please e-mail to request). We do not ship with signature confirmation, but can if you specifically request it.
Please be sure to triple check your address as Good Witch Candles is not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure, and is "returned to sender", Good Witch Candles is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Please be advised that Good Witch Candles is not responsible for delayed transit times once your order is shipped. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can email us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.